We hope you love your Evade House purchase. If you are not completely satisfied, you may request a return or exchange within 30 days of delivery.
Please note that many of our pieces are made to order and require approximately 2–3 weeks for production and shipping.

Returns

Returns are accepted within 30 days of delivery, except for sale items and custom-made or personalised pieces.
To request a return, please email shop@evadehouse.com with your order number and the reason for your return. Please wait for our confirmation before sending your item back.
Once your return has been approved, please send it to:

Evade House
Calle Monederos 25, Nave Izquierda
28026 Madrid
Spain

The customer is responsible for all return shipping costs, as well as any applicable duties or customs charges.
We strongly recommend using a tracked shipping service and keeping your proof of postage. Evade House cannot be held responsible for returns that are lost or do not reach us.
Returned items must be in perfect, unused condition, with all original tags and hygiene stickers attached.
Once we receive and inspect your return, we will confirm whether it has been approved. Approved refunds are normally processed within 7 days of receiving the returned item.

Refunds

If your return is approved, the refund will be issued to your original payment method.
Original shipping costs are non-refundable. The refund will cover the purchase price of the returned item(s) only.
Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider.

Exchanges

Exchanges are accepted within 30 days of delivery, except for sale items and custom-made or personalised pieces.
If you would like to exchange an item, please email shop@evadehouse.com with your order number and the reason for the exchange. Please wait for our confirmation before sending the item back.
Items must be returned in perfect, unused condition, with all original tags and hygiene stickers attached.
The customer is responsible for the cost of returning the original item. Exchange shipping costs may also apply.
Please note that exchanges are subject to product availability.

Sale Items

Sale items are final sale and cannot be returned or exchanged.
Items purchased at their regular price using a promotional or discount code are not considered sale items and remain eligible for return or exchange, provided they meet the conditions outlined above.

Custom-Made Pieces

Custom-made and personalised pieces are final sale and cannot be returned or exchanged, unless the item arrives defective or damaged.

Late or Missing Refunds

If you have not received your refund after we have confirmed that it has been processed, please first check your bank account and contact your bank or payment provider, as processing times may vary.
If you still have not received your refund, please contact us at shop@evadehouse.com.

Unclaimed Parcels

If an order is returned to us more than 30 days after shipment due to delivery issues, an incorrect or incomplete address, or because the recipient could not be reached, and the parcel remains unopened, Evade House may not be able to issue a refund.
In these cases, we may instead issue a store credit equivalent to the value of the item(s), valid towards a future purchase.
Each case will be reviewed individually by Evade House.

Before Sending Your Return

Please always contact shop@evadehouse.com and wait for our confirmation before sending any return or exchange.
Returns or exchanges sent without prior approval may not be accepted.