Evade House — Refund Policy

RETURNS

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PRODUCT, OUR RETURNS POLICY ALLOWS YOU TO RETURN ANY ITEMS (EXCLUDING SALE ITEMS) TO EVADE HOUSE WITHIN 30 DAYS FROM BEING DISPATCHED. PLEASE NOTICE OUR PRODUCTS CAN TAKE 2-3 WEEKS FOR PRODUCTION AND SHIPPING.

NOTE ALL OF OUR MADE TO ORDER GARMENTS ARE NON-REFUNDABLE BUT EXCHANGEABLE.

PLEASE EMAIL SHOP@EVADEHOUSE.COM TO REQUEST AND CONFIRM WITH US THE REASON FOR YOUR RETURN. ONCE YOUR REFUND IS APPROVED PLEASE SEND THE ITEM BACK TO:

EVADE HOUSE

CALLE PERPETUA DÍAZ, 11,1

28026

MADRID

ESPAÑA

THE SHIPPING COST AND DUTIES WILL NEED TO BE PAID FOR BY YOU. PLEASE NOTE YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING AND WE HIGHLY ADVISE YOU TO OBTAIN PROOF OF POSTAGE IN THE FORM OF A TRACKING NUMBER, AS EVADE IS NOT RESPONSIBLE FOR ANY RETURNS OR EXCHANGES THAT FAIL TO REACH US.

ONCE WE RECEIVE YOUR RETURNED PRODUCT(S) WE WILL BE MORE THAN HAPPY TO OFFER YOU A REFUND OR EXCHANGE PROVIDED THE PRODUCTS ARE RETURNED IN PERFECT, UNUSED CONDITION WITH ALL THE ORIGINAL TAGS STILL ATTACHED AND HYGIENE STICKERS. WE TRY OUR VERY BEST FOR REFUNDS TO BE PROCESSED WITHIN 7 DAYS.

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

PLEASE NOTICE THAT THE AMOUNT OF THE REFUND WILL ONLY BE THE PRICE OF THE ITEM (SHIPPING COSTS NOT INCLUDED)

SALE ITEMS (IF APPLICABLE)

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED. DISCOUNTS USING CODES DO NOT COUNT AS A SALE ITEM.

EXCHANGES (IF APPLICABLE)

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT SHOP@EVADEHOUSE.COM AND CONFIRM WITH US THE REASON FOR YOUR RETURN, AND ONCE APPROVED SEND THE ITEM BACK TO:

EVADE HOUSE

CALLE PERPETUA DIAZ 11, 1

28026

MADRID

ESPAÑA

SHIPPING BACK TO US

TO RETURN YOUR PRODUCT, YOU SHOULD MAIL YOUR PRODUCT TO:

EVADE HOUSE

CALLE PERPETUA DIAZ 11, 1

28026

MADRID

ESPAÑA

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.

IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT:

SHOP@EVADEHOUSE.COM