At EVADE HOUSE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, purchase our products, contact us or subscribe to our newsletter.
We only collect the information we need to provide our services, process your orders and communicate with you, and we handle your personal information in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).
1. Controller of your personal data
EVADE HOUSE S.L.
NIF/CIF: B56807019
Calle Monederos 25, Nave Izquierda
28026 Madrid, Spain
Email: shop@evadehouse.com
EVADE HOUSE S.L. is responsible for the processing of the personal data described in this Privacy Policy.
2. What personal data do we collect?
Depending on how you interact with EVADE HOUSE, we may collect:
- Name and contact details;
- Shipping and billing information;
- Email address and telephone number;
- Order and purchase information;
- Information relating to returns and exchanges;
- Information you provide when contacting us; and
- Certain technical information when you browse our website, such as IP address, browser, device and website usage information.
We aim to collect only the information that is necessary for the purposes described below.
3. How do we obtain your data?
We may obtain your personal data when you:
- Place an order through our website;
- Contact us by email;
- Subscribe to our newsletter;
- Request a return or exchange; or
- Browse and interact with our website through cookies and similar technologies.
You can purchase from EVADE HOUSE without creating a customer account.
4. For what purposes do we process your data?
We process your personal data in order to:
- Manage and fulfil your orders;
- Process payments and arrange delivery;
- Manage returns and exchanges;
- Respond to your questions and provide customer support;
- Communicate with you about your purchases;
- Comply with legal, tax and accounting obligations;
- Protect our website and prevent fraud;
- Send our newsletter and marketing communications where you have subscribed; and
- Understand how our website is used and improve our services.
5. Lawful basis for processing
Depending on the purpose of the processing, we rely on different legal bases under applicable data protection law.
Where you place an order, we process your data because it is necessary to perform our contract with you.
We may also process certain information where necessary to comply with legal obligations or for our legitimate interests, such as maintaining the security of our website, preventing fraud and improving our services.
Where we rely on your consent, such as for certain marketing, analytics or advertising technologies, you may withdraw your consent at any time.
6. Newsletter and commercial communications
We use Klaviyo to manage our newsletter and commercial communications.
If you subscribe to our newsletter, we will use your email address to keep you informed about EVADE HOUSE, including new products, collections, launches and other news.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting shop@evadehouse.com.
We do not send commercial communications without a lawful basis to do so.
7. With whom do we share your data?
To operate our website and provide our services, we work with trusted third-party providers.
These may include:
- Shopify, which provides our e-commerce platform;
- Shopify Payments and PayPal, for payment processing;
- Klaviyo, for newsletter and marketing communications;
- FedEx, DHL Express, DHL, UPS and Zeleris, for shipping and delivery;
- Google Analytics, for website analytics; and
- Meta, through Meta Pixel, for advertising measurement.
We only share the information that is reasonably necessary for these providers to provide their services.
We do not sell or rent your personal data.
8. Browsing, analytics and cookies
When you browse our website, certain information may be collected through cookies and similar technologies.
We use Google Analytics to understand how visitors use our website and Meta Pixel to measure the effectiveness of our advertising and marketing activities.
Where required by law, non-essential cookies and similar technologies will only be activated after obtaining your consent.
For more information about the technologies we use and how you can manage your preferences, please see our Cookie Policy.
9. International data transfers
Some of the service providers we work with operate internationally. As a result, your personal data may sometimes be processed outside the European Economic Area.
Where this occurs, we ensure that the transfer is carried out in accordance with applicable data protection law and using the appropriate safeguards required by law.
10. How long do we keep your data?
We keep your personal data only for as long as necessary for the purposes for which it was collected.
Information relating to purchases may be retained for as long as necessary to manage your order, returns, customer service and our legal, accounting and tax obligations.
If you subscribe to our newsletter, we will keep your information until you unsubscribe or we no longer have a lawful basis to send you marketing communications.
11. What are your rights?
You have the right, subject to applicable law, to:
- Request access to your personal data;
- Request the correction of inaccurate or incomplete data;
- Request the deletion of your data;
- Request the restriction of its processing;
- Object to certain processing;
- Request the portability of your data; and
- Withdraw your consent where processing is based on consent.
You can exercise your rights by contacting us at:
shop@evadehouse.com
You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or another competent supervisory authority.
12. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.
We also require people and service providers authorised to process personal data on our behalf to respect appropriate confidentiality and security obligations.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable legislation.
When we make changes, we will update the “Last updated” date at the beginning of this policy.
We recommend checking this page periodically to stay informed about how we handle your personal data.
14. Contact
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
EVADE HOUSE S.L.
Calle Monederos 25, Nave Izquierda
28026 Madrid, Spain
NIF/CIF: B56807019